We understand how important the internet is to you. There's only one thing worse than having a problem with your Internet and that is wasting time hanging on the phone trying to resolve the issue.
We want to make it easy for you to get online, stay online and enable you to do all the things you need to do.
We have a number of helpful 'how to' videos and articles to answer some of the most frequently answered questions, which are accessible either through http://prearrival.studentcom.co.uk/support or our StudentCom App.
Should you need to contact us we will endeavour to make the experience as easy and painless as possible. We are committed to resolving any issues that arise quickly.
You can contact us via telephone, live chat, email and Twitter, all of the details can be found here:
If you feel that we have failed you on any of these promises, then we want to know. Be open with us and tell us where you think we've gone wrong so we can put things right.
We believe that open communication has to work both ways. We can't deliver the highest possible standards without your help and feedback.
We would also be delighted to hear positive feedback as to your experience and any of your ideas to make the business a better place. Our testimonials are a source of pride for our business and a source of confidence for our future clients.
If you would like to submit feedback please email firstname.lastname@example.org