Unfortunately it looks like you've used the wrong link or are off site.
It is possible to set up an account or order broadband and other services but you will need to retrieve the dedicated link for your
accommodation provider. The link is formatted like this:
https://goo.gl/abc123 or https://prearrival.studentcom.co.uk/abc123.
If you are still having issues accessing our products please contact our Service Desk - by phone, email or Twitter.